"How To" Instructions

Look here for helpful hints on software use or program tutorials.  This section will expand as there is time, but if there is information you would like to see placed here, let us know! Just e-mail the HelpDesk and make the request!

Attachments (e-mail)

• Info about sending large or commonly used files over e-mail

Backing up Files

• How do I backup my files?

Browser Info (Internet Explorer, Netscape Navigator, Mozilla FireFox & Safari)

• How do I clear the browser cache?

Campus Web (Teams Elite)

• I forgot my password. How can I get it?

Clean Access Program

• What is this program?
• I lost my instructions!

E-Mail Hoxes and Internet Urban Legends

• How can I tell if my e-mail is a hoax or contains an urban legend?

Excel

• I need help using Excel. Is there an online tutorial? Choose Basic or Intermediate.
• How do I use Excel as a grade book?
• How to I use Excel as a data file for mail-merge?

File and Print Sharing

• How do I disable File and Print Sharing?

File Naming

• Compatible File Names (provides answers to problems encountered between Mac and PC Users)

Gaming

• How can I use my X-Box, PS2, etc. on campus?

Grades

• How do I check my grades?

Mac Users Only

• How do I change my password?
• Initial Entourage Setup
• Entourage Mail Help - Multiple topics are covered in this FAQ

Network Drives

• How do I "map" to a Network Drive?

Outlook* (This section also references issues with Webmail)

• How do I use Web Mail?
• I want to send an attachment over e-mail.
• How do I open an additional mailbox in Outlook?
• How do I create a URL hyperlink to an Outlook Web Access (Webmail) Public Folder?
• How do I view or apply permissions to my Outlook Calendar?
• Using your Contacts List in Outlook*
• How do I add my contact list back so they show when I type a new message?*
• I am having trouble using my contact list*
• How do I create a Public Folder?
• What is the proper use of E-Mail and other Electronic Communications?
• How do I create Discussion Groups?
• How do I create a Distribution List in Webmail?
• I use XP and can't log on! What do I do?
• How do I create a signature?
• How do I post to a Public Bulletin Board in Webmail?
• How do I use the Out of Office Assistant?
• How do I create a Personal Folder File (.pst)?

Password Change

• How do I change my network password?

PC Users Only

• How do I synchronize my PC?
• How do I change my password?

Phishing - What is it?

• What is "Phishing" - should I be worried?

Printer Info

• How do I add a network printer in XP?
• How do I connect a network printer as a local printer?
• How to Check Printing Account balances

Printing Policy for Students

• Read a copy of the policy

RTA Info (students assigned to help other students)

• RTAs still help out with computer issues in student's rooms; however they are work directly out of the IT HELPDesk area.  Contact the HELPDesk for assistance.  You can call x5169 if you prefer.

SPAM

• What can I do about all the SPAM I'm getting?

Training Needed

• I need help using Microsoft Word, Excel, etc.

Virus Protection

• What is Virus Scan software and how do I install it?
• How do I update the virus protection on my campus machine?

WebDAV Connection

• How do I connect to a WebDAV Share to edit my personal or organization webpages?

Webmail

• How do I login using XP or Windows 2000?

Word

• I need help using Word. Is there an online tutorial? Choose Basic or Intermediate